What Is DND (Do Not Disturb)
27 October 2026
What is Do not Disturb Service?
The Do-Not-Disturb service allow customers to opt out of receiving promotional messages for 3rd Party services (Bulk SMS, VAS promos, etc.)
What are the main features of DND?
The service will feature the following:
- Fully Blocked mode allowing customers to Opt Out totally from receiving promotional messages via SMS and IVR.
- Partially Blocked mode allowing customers to filter service categories for promotional messages they wish to receive. Any category not selected is blocked.
How much does DND cost?
The service is free to customers.
How to activate DND
A customer will be able to perform the following DND activities via SMS
- View Status
- Activate full blocking
- Activate partial blocking
- Opt out of DND
Simply text HELP to the short code 2442 to find out more
- The following SMS keywords can be used to set your DND preference.
STOP: To stop all SMS and IVR messages ALLOW: To receive all SMS and IVR messagesSMS 1: To receive Banking / Insurance/ Financial Products SMS SMS 2: To receive Real Estate SMS and IVR messagesSMS 3: To receive Education SMS and IVR messagesSMS 4: To receive Health SMS and IVR messages SMS 5: To receive Consumer goods & Automobiles SMS and IVR messagesSMS6: To receive Communication/Broadcasting/Entertainment/IT SMS and IVR messagesSMS 7: To receive Tourism & Leisure SMS and IVR messages SMS 8: To receive Sport SMS and IVR messages SMS 9: To receive Religion SMS and IVR messages STATUS: To check your DND status
How to Deactivate DND
To opt out of the service, you will need to text the word "ALLOW" to the short code 2442. To opt-out is free.
How to check status
To check status, you will need to text the key word STATUS to 2442