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Dear Customer, 

MTN has automatically subscribed many users to the D-N-D service. This means many of your MTN recipients will not be able to get your messages because D-N-D has been activated on their lines. Unfortunately, many of the MTN users do not know that their lines have been activated for D-N-D. Therefore, it  is necessary for you to orientate your users about their D-N-D status. 

MTN users are advised to confirm the status of their lines by sending “STATUS” to 2442. If the service is NOT active, the user can choose to activate the service or not but in case the service is automatically active and the user is not comfortable with it, follow these procedures to unsubscribe. 

1. Send STOP to 2442 

2. Send ALLOW to 2442 

Please note that whenever D-N-D is active on a line, the line will not be able to receive any message sent through bulk SMS platfrom. 

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